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CorePanel

Access and support

These are the operator’s tools around the client panel: deciding who can sign in, seeing the panel through a customer’s eyes when they write in, and knowing what your customers experience when a password or a licence needs attention.

Turning one customer’s access on or off

Section titled “Turning one customer’s access on or off”

Accounts → the account → Access → Client panel.

Turning it off refuses the next sign-in and ends open sessions within seconds.

The card also explains the usual reasons “my customer cannot log in” that are not the toggle:

  • the licence does not include the client panel;
  • the account is suspended;
  • a password change is pending — they get in, but no further;
  • when they last signed in.

The same from the command line (CLI reference):

Terminal window
corepanel account panel status acmecorp
corepanel account panel disable acmecorp
corepanel account panel enable acmecorp

Both directions work even with a lapsed licence.

Logging in as a customer

Section titled “Logging in as a customer”

Accounts → Log in as customer on the account’s row, or in Access → Client panel.

It opens their panel in your browser — same sections, data and limits — without asking for or resetting their password. A band across the top says Viewing as <customer> with a Back to administration button, which returns you to your own session.

  • One account only. Your server-wide pages are unavailable until you leave.
  • Up to 30 minutes, never renewed, and never longer than your own session.
  • It cannot change their password. Reset it from the account’s Access section, as yourself.
  • It can change anything else — it is read-write so you can actually fix things.
  • Everything is logged as yours, with both identities recorded.

The button is disabled, with the reason on hover, when the licence lacks the client panel, the account is suspended or its panel access is off.

The forced password change

Section titled “The forced password change”

Some accounts arrive with a password CorePanel has never checked — most often from a cPanel import, which keeps the old hash. These accounts, and any whose password turns out to be weak at sign-in, can do only one thing after signing in: choose a new password.

  • Requirements: 12+ characters with upper and lower case, a digit and a symbol; common passwords and ones built from the username or domain are refused.
  • The form offers to change the FTP password too, ticked by default.
  • The language menu still works on this screen.

If your licence lapses

Section titled “If your licence lapses”

Sites, mail, databases and FTP keep working, and you keep administering everything. What stops is your customers’ self-service:

  1. You are warned first: a notification, and emails at 7, 3 and 1 days before the end.
  2. After Pro or Business stops applying, customers keep signing in for 5 days, with a band telling them the licence expired and to contact their provider.
  3. After that, logins stop and the login form says why.