Privacy Policy

1. Overview

This policy describes what data Pyxsoft Computing Ltd, a company registered in the United Kingdom ("Pyxsoft", "we"), collects when you visit corepanel.net, purchase a CorePanel subscription, or run the CorePanel software, and how we use it. CorePanel is self-hosted: your websites, email and databases live on your server, and we have no access to them.

2. Data we collect

Website. corepanel.net collects standard server logs (IP address, user agent, pages visited) used for security and aggregate traffic statistics. We do not run third-party advertising trackers.

Purchases. Payments are processed by our Merchant of Record, Paddle. Paddle collects the billing information needed to complete your order (name, email, country, payment details) under its own privacy policy. We never see or store your card or PayPal credentials. From Paddle we receive your email address, the product purchased and the subscription status, which we store to manage your license.

Licensing. When you activate or validate a paid license, the CorePanel software contacts our license service and we record: the license key, your server's public IP address (as observed on the connection), the hostname you configure, the CorePanel version, and timestamps. This is the minimum needed to enforce per-server licensing. The free Personal edition requires no license, no registration, and performs no license phone-home.

Support. If you email us, we keep the correspondence.

3. What we do not collect

The CorePanel software does not send us your hosted sites' content, your users' data, your email, analytics about your visitors, or your panel credentials.

4. How we use data

We use the data above to deliver and enforce licenses, provide support, prevent fraud and abuse, and send transactional email about your subscription (receipts and renewal notices are sent by Paddle). We only send marketing email with your consent, and every such email includes an unsubscribe link.

5. Sharing

We do not sell personal data. We share it only with processors necessary to run the service — Paddle (payments) and our hosting infrastructure providers — or when required by law.

6. Retention & security

License and purchase records are kept for as long as your license exists and as required for tax and accounting obligations. Server logs are rotated on a short schedule. Data is transmitted over TLS and stored on access-controlled systems.

7. Your rights

Under the UK GDPR — and, depending on your jurisdiction, the EU GDPR or similar laws — you may have rights to access, correct, export or delete your personal data, and to object to or restrict its processing. To exercise them, contact info [at] corepanel [dot] net. For billing data held by Paddle, we will coordinate with Paddle or you may contact them directly.

8. Changes & contact

We may update this policy; material changes will be announced on this page with an updated date. Questions: info [at] corepanel [dot] net.