# Access and support

> How to turn one customer's client panel access on or off, log in as a customer to help them, how the forced password change works, and what happens to customers if your licence lapses.

Source: https://www.corepanel.net/docs/client-panel/access/
Last updated: 2026-10-19
Part of the CorePanel documentation — https://www.corepanel.net/docs

---

These are the operator's tools around the client panel: deciding who can sign in, seeing
the panel through a customer's eyes when they write in, and knowing what your customers
experience when a password or a licence needs attention.

## Turning one customer's access on or off

**Accounts → the account → Access → Client panel.**

Turning it off refuses the next sign-in **and ends open sessions within seconds**.

The card also explains the usual reasons *"my customer cannot log in"* that are not the
toggle:

- the **licence** does not include the client panel;
- the account is **suspended**;
- a **password change is pending** — they get in, but no further;
- when they **last signed in**.

The same from the command line ([CLI reference](https://www.corepanel.net/docs/cli#corepanel-account-panel)):

```bash
corepanel account panel status acmecorp
corepanel account panel disable acmecorp
corepanel account panel enable acmecorp
```

Both directions work even with a lapsed licence.

## Logging in as a customer

**Accounts → *Log in as customer*** on the account's row, or in **Access → Client panel**.

It opens **their** panel in your browser — same sections, data and limits — without
asking for or resetting their password. A band across the top says **Viewing as
<customer>** with a **Back to administration** button, which returns you to your own session.

- **One account only.** Your server-wide pages are unavailable until you leave.
- **Up to 30 minutes**, never renewed, and never longer than your own session.
- **It cannot change their password.** Reset it from the account's Access section, as
  yourself.
- **It can change anything else** — it is read-write so you can actually fix things.
- **Everything is logged as yours**, with both identities recorded.

The button is disabled, with the reason on hover, when the licence lacks the client panel,
the account is suspended or its panel access is off.

## The forced password change

Some accounts arrive with a password CorePanel has never checked — most often from a
[cPanel import](https://www.corepanel.net/docs/cpanel-import), which keeps the old hash. These accounts, and any whose
password turns out to be weak at sign-in, can do only one thing after signing in: choose a
new password.

- **Requirements:** 12+ characters with upper and lower case, a digit and a symbol; common
  passwords and ones built from the username or domain are refused.
- The form offers to **change the FTP password too**, ticked by default.
- The language menu still works on this screen.

## If your licence lapses

Sites, mail, databases and FTP keep working, and you keep administering everything. What
stops is your customers' self-service:

1. You are warned first: a notification, and emails at 7, 3 and 1 days before the end.
2. After Pro or Business stops applying, **customers keep signing in for 5 days**, with a
   band telling them the licence expired and to contact their provider.
3. After that, logins stop and the login form says why.

> **Note**
>
> On a **free trial** with real customers, plan for its end. The five days are a warning, not
> a second trial.